Frequently Asked Questions


How do I sign up?

To sign up for Willow, begin by providing information about yourself and your medical history. Our board-certified doctors will carefully review this information. Following this, our physicians will coordinate with our pharmacy partners to deliver a personalized GLP-1 weight loss medication to your door.

What is Willow?

Willow provides GLP-1 weight loss medication, personalized for you and your body by board-certified doctors. The goal is to help you lose up to 15% of your body weight through healthy choices that feel natural, with ongoing support from our care team via the Willow platform. The program is available for a monthly subscription fee of $299, and no insurance is required.

How can I contact the support team?

On the Willow website, you can access the support team conveniently through the chat icon located at the bottom right corner of the screen. Feel free to engage with our support services using this feature for any inquiries or assistance you may require.

How much weight do Willow patients lose on average?

You can anticipate losing approximately 15% of your total body weight.

What can I eat on the Willow program?

We will not impose limitations on your diet. Our goal is to guide you in establishing a sustainable and flexible approach to nutrition without the need for calorie restriction or counting.

Can I join Willow from anywhere in the US?

We are currently available in Arizona and Florida. We are rapidly expanding to more states with the goal to be in all 50 states soon.

How much of a time commitment is the Willow Program?

Willow integrates into your lifestyle to ensure convenience. Share your medical history with us, and our physicians collaborate with our pharmacy partners to seamlessly deliver your personalized weight loss medication to your door. Willow operates on a subscription-based model, providing the delivery of medication to your doorstep each month, thereby sparing you from any time-consuming processes.

What will my virtual doctor visit look like?

Tell us about you and your medical history. Willow’s board certified doctors will review your information and work with you to personalize medication for your body, lifestyle, and goals.


Why does my syringe say insulin?

We use insulin syringes because they are the appropriate size with a very small needle so they do not hurt. They are ideal for subcutaneous injections.

What are the side effects for semaglutide?

Common side effects of semaglutide are usually mild and may include:

  1. Nausea
  2. Vomiting
  3. Diarrhea
  4. Constipation
  5. Abdominal pain
  6. Decreased appetite
  7. Indigestion

The majority of side effects are transient and typically resolve spontaneously. Nevertheless, if side effects persist or deteriorate, seek guidance from a healthcare professional.

How do I take semaglutide?

Semaglutide is administered once a week via a subcutaneous injection.

What happens if I stop the medication?

If you stop taking semaglutide abruptly, there may be a reversal of the weight loss effects and potential to regain the lost weight.

Will I lose muscle mass

Bodybuilders frequently incorporate these medications into their pre-competition preparations. There is no necessity for muscle loss to be associated with the use of these medications.

I’m considering Willow. What should I know about GLP-1 medication shortages?

Willow prioritizes swift medication delivery for patients, from initial prescriptions to refills. We have not seen the same shortages for compounded semaglutide as have been seen for other forms of GLP-1s.

Can I join Willow if I have pre-diabetes, diabetes, hypertension, or other pre-existing conditions?

We cannot accept individuals with diabetes since we are unable to monitor their blood sugars and adjust their diabetic medications. However, we do welcome those with pre-diabetes and hypertension.

I’m not sure about injectable medications. Why do Willow doctors prescribe these types of medications?

The injectable form of GLP1s is much more effective at weight loss than the oral form. Although the idea of injecting yourself with medication can be intimidating, it is safe and simple to do. After the first injection, most patients are very comfortable with the process.

Why use medication for weight loss?

Extensive scientific evidence categorizes obesity as a chronic, complex disease requiring medical intervention. Genetics, hormones, and environmental factors contribute to 70 percent of cases. Conventional diets often result in weight cycling, hindering sustained weight management. Willow's program, designed by an obesity medicine specialist, delves into individual root causes. Board-certified doctors provide solutions for your weight loss journey.

Can I use my own pharmacy to fill my prescription?

Of course! We utilize e-prescribing to send the provider's choice of medication to the patient's choice of pharmacy. Just remember that if you choose to opt out of using one of our partnering e-pharmacies, you will be responsible for covering your medication costs.

Why was I not eligible for the program?

Ensuring your health and safety is our utmost priority at all times. Occasionally, specific pre-existing conditions, medical history, health data, or the presence of conflicting medications may pose potential risks, preventing the safe and effective use of the current prescription medication we provide.


Who is eligible to join Willow?

Presently, Willow is accessible to individuals meeting the following criteria. 

• Age between 18 and over

• Not currently on a GLP-1

• Not currently pregnant or breastfeeding

• Absence of an active eating disorder, cancer, recent bariatric surgery within the past 18 months, active gallbladder disease, a history of pancreatitis in the past six months, or a history of medullary thyroid cancer

• Reside in a state that we service.

Please note that the above list is not exhaustive and is subject to evaluation by our affiliated medical providers who assess individual eligibility.

What is Willow’s cancellation policy?

You may cancel your subscription at any time by messaging support. Cancellation requests must be received two (2) full calendar days prior to your next shipping date. Cancellation requests received after that date will be processed before the following shipping date.

Is medication included in my program fee?

Yes, medication is included in your program fee.

Will my program automatically renew?

Yes, your program will automatically renew.

Will I always see the same doctor throughout my Willow experience?

We believe in providing consistent care for a safer and improved medical experience. You can expect to see the same doctor for each visit, except in cases of vacation or if the doctor is no longer with Willow.

What is Willow’s sign-up process?

Start with a simple virtual visit. Tell us about you and your medical history. Willow’s board certified doctors will review your information and work with you to personalize medication for your body, lifestyle, and goals. Willow’s physicians will work with our pharmacy partners to deliver a personalized GLP-1 weight loss medication made specifically for your body and goals.

How fast can I expect a response from your teams?

Messages directed to our Willow Support Team are generally addressed within a 24 hour timeframe.

Does Willow have a phone number?

Yes, Willow does have a phone number. You can contact us at (737) 204-2225.

Can I pay with my FSA/HSA account?

Yes, you can use your HSA or FSA to pay for Winona prescriptions at checkout.

Will my account be canceled if I don’t submit my government-issued photo ID?

No, your progress will be temporarily halted at that stage in the prescription process. We will proceed with cancellation if you submit a request to do so.

What is Willows refund policy?

Cancellations that are made within 24 hours of order placement will receive a full refund. Once your order has been canceled, please allow 7 business days for the refund to be processed. Please note: You must cancel within 24 hours of placing your order, as we cannot cancel, return, or refund orders once they are shipped. We do not refund medication once they leave the pharmacy because we cannot reuse them.

Is the cost of shipping medications included in my program fees?

Yes, it is.

Feeling great has never been so easy.

Our doctors are excited to meet you, and ready to help you thrive.
Free shipping for all medications
No insurance required
Free follow ups
Pause or cancel anytime
Board certified doctors
Personalized treatment
Discreet packaging