Hi there, how can we support you today?

At Willow, accessibility is a core value, and we're committed to making our program as accessible as possible for qualified patients. We offer affordable pricing without the need for restrictive and slow processes that would delay the start of your weight loss journey. Willow does not require insurance, and accepts HSA/FSA.

Do I need a doctor referral?

At Willow, we've streamlined the enrollment process to ensure accessibility and comfort. You can join our program without the hassle of obtaining a doctor's referral, and immediately be evaluated by one of Willow's US-licensed doctors. All from the comfort of your own home. We prioritize simplicity and inclusivity in our approach to health and wellness.

What if side effects occur?

All medications, including the GLP-1 and NAD+ treatments offered through Willow, carry potential side effects and risks, which vary by product. Your Willow physician will review your medical history and discuss what to expect before you start treatment.

If you experience side effects while on any Willow medication, please reach out to the Willow team promptly for assistance or to address any concerns.

For complete safety information on each of our medications, including possible side effects, warnings, and precautions, visit our Important Safety Information page.

Do I need to make changes to my diet with Willow?

We believe in a sustainable and flexible approach to nutrition, without imposing limitations on your diet. Our goal is to guide you in establishing healthy eating habits, complemented by the medication. We encourage maintaining a nourishing, high-protein diet, and many patients report losing weight without needing uncomfortably restrictive dieting or calorie counting

How long will it take to receive my medication?

Once your Willow doctor verifies your identity, reviews your health history, and writes your prescription, we’ll send your order to our Willow pharmacy. Pharmacy processing takes 2–4 business days. After it ships, delivery to your home typically takes 2–3 days via FedEx or UPS.

In rare periods of high volume, timelines can extend. If that happens, or if you have any questions, please reach out to our Patient Services team. We are always happy to help!

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Willow is a telehealth platform that connects patients with independent, licensed physicians. Prescription medications, including compounded medications, are available only if prescribed after an online consultation with a licensed physician. Compounded medications (including compounded semaglutide, tirzepatide, and NAD+) are not approved by the FDA, and the FDA does not review compounded medications for safety, effectiveness, or quality. These medications are prepared by state-licensed compounding pharmacies that operate under state board of pharmacy oversight and are required to meet USP compounding standards. Compounded medications are not brand-equivalent. Willow is not the compounding pharmacy or manufacturer. Prescription product availability varies by state. Individual results may vary and are not guaranteed. Prescription medications carry risks and side effects; review the risk information on each product page and talk with your doctor about whether treatment is appropriate for you. Statements regarding dietary supplements have not been evaluated by the Food and Drug Administration; these products are not intended to diagnose, treat, cure, or prevent any disease. The information on this website is for informational purposes only and is not medical advice. If you are experiencing a medical emergency, call 911.